Refund policy
Thank you for shopping at TactileToy. We are dedicated to providing high-quality sensory and stress-relief toys. If you are not completely satisfied with your purchase, we are here to help.
Returns You have 30 calendar days to return an item from the date you received it. To be eligible for a return, your item must be unused, in the same condition that you received it, and in the original packaging. Please keep your proof of purchase (order number or confirmation email).
How to Start a Return
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Please contact our customer support team at mrcoolironwarrior@gmail.com with your order number and the reason for your return.
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Our team will provide you with return instructions and the return shipping address within 48 hours.
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We recommend using a trackable shipping service, as we cannot guarantee that we will receive your returned item.
Refunds Once we receive your item, we will inspect it and notify you that we have received your returned item. We will immediately notify you on the status of your refund after inspecting the item. If your return is approved, we will initiate a refund to your original method of payment. You will receive the credit within 5-10 business days, depending on your card issuer's policies.
Shipping Costs
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If the return is due to a product defect or a shipping error on our part, we will cover the return shipping costs.
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If the return is due to customer preference (e.g., changed mind, ordered wrong item), the customer is responsible for paying for their own return shipping costs.